Shipping Policy

If you order has all in stock products it will usually ship from the warehouse within 24 hours of your order being placed (Monday through Friday). No shipping occurs on Saturday or Sunday. Orders placed from late afternoon Friday through Monday morning will be processed on Monday (except for Holidays)

Please note that shipping takes 5-10 business days for standard ground shipping and 3-5 business days for expedited shipping after your payment has been fully processed.

Return Policy

DAMAGED OR DEFECTIVE MERCHANDISE:
HelloCoolStuff.com intends that all products sold are of the finest quality and free from defects. Please open and inspect your order immediately upon receiving it. If there is a problem such as freight damage or defects with any product you have ordered, please contact us immediately via our Support Page. We will replace any defective or damaged goods, and make a pickup request to return the problem merchandise at our expense. We require that we are notified within 48 hours of you receiving an order that contains damaged or defective merchandise caused by the freight carrier. Please refuse damaged cartons or sign for your order noting any damage to cartons or boxes. HelloCoolWorld.com will not replace (at our expense) any damaged shipments where we are not notified within 48 hours of your receipt of your order.

UNDAMAGED RETURNS:
If within 30 days of the shipment date you decide you wish to return any unopened and unused merchandise you may request a return authorization. Returns must be in original packing/boxes. There is a 15% restocking charge and you will be charged for return shipping charges (return shipping charges will be subtracted from your credit amount, not actually billed separately). All returns must include a return authorization, so please do not ship items back without contacting us first. Some special orders and promotional items cannot be returned, or may be subject to higher restocking fees.

Security and Privacy

We take your security and privacy while visiting our site very seriously.

SSL Encryption is active at all times during the ordering process.

Credit card information and personal information is never sent via e-mail.

Your personal information will not be sold, traded or made public in any way.

For more information please read our Privacy page.